Terms & Conditions
These terms apply to you whether you are booking a course for yourself or on behalf of one or more other people.
The terms and conditions are made up of 3 parts: (i) Part 1 which are general terms that apply to all our customers (regardless of whether you are a consumer or a business); Part 2 which are terms that only apply to our business customers in addition to the terms in Part 1 and Part 3 which are terms that only apply to our consumer customers in addition to the terms in Part 1. Each part applies as set out at the start of that part of these terms. You should read the parts of the terms that are relevant to you carefully before you place your order as they explain your and our legal rights and also contain important information about our contract with you and how your order will be dealt with.
PART 1 – GENERAL TERMS
TERMS AND CONDITIONS APPLICABLE TO ALL OUR CUSTOMERS
1. About us
1.1 We are Electrical Training 4U Limited, trading as Electrician Courses 4U. (‘we, us, our’) of Victoria House Stanbridge Park, Staplefield Lane, Staplefield, West Sussex, United Kingdom, RH17 6AS with registered number 07238052.
1.2 We can be contacted by telephoning our customer service team on 01444 872 145 or by writing to us Unit 29 Mid Sussex Business Park, Folders Lane East, Hassocks, East Sussex, BN6 8SE or at email@example.com.
2. Booking onto a course at one of our facilities
2.1 Places on our in-person courses are subject to availability and offered on a first come first served basis. We cannot guarantee a place on a course.
2.2 A contract for the supply of a course shall be created when the required payment has been received by us (which, for the avoidance of doubt, means when cleared funds are received) and we have sent you a confirmation email. The email will contain information regarding the course booked, invoices (deposit, balance or paid in full), date any balance payments are due, location and times of your training and start dates. Please read all the information in this course confirmation email carefully.
2.3 All course attendees must be at least 18 years of age. By applying for the course, you warrant that you or the attendee you are booking for are at least eighteen (18) years of age on the date of the course.
2.4 Whilst we will take all reasonable steps to make courses as inclusive as possible, our courses are delivered in English and participation in any course requires that the attendee is able to understand spoken English and write and read in English to GCSE level or equivalent.
2.5 If you are booking the course on behalf of someone else, you must ensure that all attendees agree to:
2.5.1 comply with and be bound by these terms and conditions;
2.5.2 comply with the venue regulations that apply at any location where courses are provided;
2.5.3 comply with all instructions of the course leaders and other staff at any location where courses are provided; and
2.5.4 provide us with any required details on arrival, such as details of any relevant medical or health needs.
2.6 If we need to contact you about your order, we will usually do this by email, using the email address provided at the time of your order. We may also contact you by phone or by post, again using the details associated with your order.
2.7 All course attendees must meet the course entry requirements as specified on the individual course website pages. We cannot be held responsible if the attendee does not meet the course entry requirements and is unable to complete a course due to not meeting these requirements.
3. Completion of the course
3.1 Following completion of an attendee’s training, and if applicable to the course attended, we will arrange for the attendee to sit an examination/assessment which is accredited by the relevant accrediting body (dates and times are subject to availability and change). We will not be liable for any costs or compensation sought by you if for any reason the accrediting body is unable to supply the exam on the expected date.
3.2 If the attendee has completed the course in full and passed the relevant assessments, they will be awarded a qualification certificate by the relevant awarding body.
3.3 If the attendee has completed a single, online course they will be sent a digital copy of their qualification certificate. If the attendee completes one or more in centre courses they will be sent hard copies of their certificate(s) via the post.
3.4 We will post these out to the address provided by the attendee on enrolment so you must let us know if there has been a change in address or prefer it to be sent to another address. We will not be held responsible if the certificate is sent to an incorrect address.
4. Course literature
4.1 To attend one of our courses, attendees will also need to purchase some books to use during the course. Please follow the on-screen instructions when selecting your course regarding which materials to purchase.
4.2 Course literature is only to be purchased by, or for those attending the course. The course literature is not sent/shipped out under any circumstances. It will be available on the first day of the course.
4.3 If books are purchased by an individual who is not planning on attending a course with us, a refund will be issued minus the payment processing fees applied by our payment platform provider.
5. Online Courses
5.1 In order to purchase any of our online courses, attendees must register for an account with us via our website. Those who already have an account with us can log in using their username and password.
5.2 A contract for the supply of an online course shall be created when the required payment has been received by us (which, for the avoidance of doubt, means when cleared funds are received) and we have sent you a confirmation email with the link to log-on to your course(s). Your confirmation email will tell you when the link to log-in will expire.
5.3 Once the online course has been completed, please contact us at firstname.lastname@example.org so we can book the relevant online assessment.
5.4 We grant attendees a non-exclusive, non-transferable and revocable license to access and use the content in connection with the online course the attendee is enrolled in.
5.5 Attendees agree to maintain the security of any username and password required for accessing the online course and will notify us promptly if they become aware of any unauthorized use of their username and/or password.
5.7 The course is facilitated through an online learning management system. Attendees must ensure that they have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course.
5.8 We are not responsible for any errors or failures in relation to the ability to access the online course or any related materials, including where such errors or failures are caused by: (i) a loss of connection; (ii) a breakdown or problems with the online software and/or (iii) a breakdown or problems with your internet connection, computer or system.
5.9 Following completion of an online training course, and if applicable to the course completed, we will arrange for the attendee to sit an examination/assessment which is accredited by the relevant accrediting body (dates and times are subject to availability and change). We will not be liable for any costs or compensation sought by you if for any reason the accrediting body is unable to supply the exam on the expected date.
5.10 We are not responsible for any errors or failures in relation to the ability to access and complete the remote examination, including where such errors or failures are caused by: (i) a loss of connection; (ii) a breakdown or problems with the online software; (iii) a breakdown or problems with your internet connection, computer or system and/or (iv) failure to meet the specified system requirements.
6. Price and payment terms
6.1 The price (which includes VAT unless otherwise stated) of our courses, our course materials and accommodation (if you have chosen to book through us) will be the price as stated on our website or told to you over the telephone. Please note that the books for our course need to be purchased separately and are not covered in the cost of the course.
6.2 The cost of our in-person courses will only cover a first examination/assessment sitting only. Re-sits are booked separately and subject to the further charges notified to you.
6.3 Our in-person courses can either be paid in full or a deposit payment paid and a balance payment taken at a later date. Balance payments are to be paid no later than 21 days before the course start date. If you fail to pay the balance on time, you will lose your place(s) on the course and your deposit payment. Please note that if there are fewer than 21 days until the start of the course, the full amount will be required.
6.4 We accept payment by Visa and Mastercard or BACS transfer. Unfortunately, we can’t accept payment by American Express. You will be told when you need to pay during the order process. If we are unable to take payment for any reason, we will contact you and ask you to make payment by an alternative method.
6.5 We take all reasonable care to ensure that the price of our courses and course materials as advised to you is correct. If the rate of VAT changes between your order date and the date we supply the course/books, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
6.6 If you think an invoice is wrong, please contact us promptly to let us know. Once any issue is resolved we can charge you
6.7 We use third parties to help us administer payments for our courses and during the purchase process you may be redirected to another website to effect payment. All payment card details are held and all payments processed by our payment processor, Stripe Payments UK, details for our payment processor can be found at: https://stripe.com/gb.
6.8 If you do not pay us any amounts due, we may charge you interest on the overdue amounts at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether that is before or after any court judgment.
7. Course safety
7.1 Participation in one of our courses may be physically demanding and you are, and shall make those you are booking the course for aware, of the nature of the course and associated risks involved. Please contact us prior to your booking if you need additional information on the physical fitness requirements of the course, have any doubts as to the suitability of the course or wish to discuss any additional needs that may impact the ability of an attendee effectively taking part and engaging with the course.
7.2 At all times during the course attendees must adhere to all instructions given by us and any of our course leaders from time to time.
7.3 It is your responsibility to ensure that attendees have the correct equipment, footwear and clothing for the course. We would advise against wearing open-toed footwear.
7.4 We reserve the right to refuse attendees booked onto the course entry or to ask them to leave the course (with no right to refund) if:
7.4.1 they fail to follow instructions given by our course leaders;
7.4.2 they attempt to participate in the course in a manner that we, acting reasonably, believe:
126.96.36.199 may cause injury to them or another participant;
188.8.131.52 in our opinion is likely to cause offence;
184.108.40.206 otherwise causes a risk or potential risk to health and safety;
7.4.3 in our opinion they are unfit to participate in the course due to the consumption or use of alcohol or drugs.
8. Additional Covid-19 restrictions
8.1 Even if you have managed to book onto a course, we can’t guarantee that all attendees will be able to attend a course right now.
8.2 We will be doing everything we can to make our courses safe. By booking onto one of our courses, you shall ensure that anyone attending complies with any code of behaviour, guidance, rules and regulations imposed by us, the government and course official. For example, we may ask you to take a lateral flow test before the start of the course and each week of the course. We reserve the right to refuse anyone access to the course, who refuses to comply with any such code of behaviour, guidance, rules and regulations and in such circumstances no refund will be offered for courses not attended as a result.
9. How we use your personal data
9.2 If you are booking on behalf of someone else you agree that you will give them a copy of the privacy notice, explain its purpose and ask them to read it.
9.3 To the extent you are booking onto a course on behalf of someone else and sharing their personal details with us for the purposes of the course, each of agree to comply with all data protection and privacy legislation and regulatory requirements in force from time to time in either the UK (including UK GDPR and the Data Protection Act 2018), and/or which otherwise applies to the party processing personal data.
9.4 To the extent you are sharing personal data, you also warrant that:
9.4.1 all personal data provided by or on your behalf shall have been lawfully obtained and retained by you;
9.4.2 in respect of the personal data collected by you, all necessary consents and data processing notices in relation to the processing of such data have been provided by you in accordance with data protection laws; and
9.4.3 you are lawfully entitled to provide, procure the provision of or authorise us to obtain (as the case may be) personal data for the purposes envisaged by these terms
10.1 All materials on any of our courses – including but not limited to text, photographs, video, audio, images and any other content –are protected by copyright and/or other proprietary rights belonging to us and/or other third parties.
10.2 You may not copy, reproduce, duplicate, distribute, disseminate, publish, post, display, perform, modify, create derivative works from, upload to, transmit, or in any way exploit any content from our courses. You may not sell or offer for sale any of the content, or allow third parties to access it, or use such content to construct any kind of database. You may only use the content from the courses for personal, non-commercial use.
10.3 Disclaimer regarding advice – please read carefully. All advice given regarding qualification advice, career paths or joining registration bodies is correct at the time of booking. However, this may be subject to change and we cannot be held responsible for any outside organisation’s change in qualification or joining criteria and no refunds will be given as a result of any change. Any opinions expressed by a member of our staff do not represent our views as an organisation and we are not responsible for them.
10.4 No guarantee of success. Completion of the course does not guarantee attendees’ competence to perform work or their ability to gain employment in the relevant field and we make no representation as to such competence or ability. In undertaking any work, attendees must take care to ensure that the work is within their competence and they must seek further instruction or supervision, if necessary.
10.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
10.6 We may transfer or subcontract any of our rights or obligations under these terms to another organisation within our group. We will always tell you if this happens and will ensure that the transfer will not adversely impact you.
10.7 You cannot transfer or subcontract any of your rights or obligations under our contract with you without our permission.
10.8 Each paragraph of these terms operates separately. If any court decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.9 No other person shall have any rights to enforce any of these terms, except any person or company that you or we transfer rights to in line with these terms.
10.10 This contract and any disputes in connection with this contract are governed by and interpreted in accordance with the laws of England and Wales.
PART 2- BUSINESS TERMS
TERMS AND CONDITIONS ONLY APPLICABLE TO OUR BUSINESS CUSTOMERS (I.E. ACCREDITED ELECTRICIANS AND/OR THOSE WHO ARE TAKING A COURSE AS PART OF OR IN ADDITION TO THEIR TRADE) IN ADDITION TO PART 1
11. Cancellation by You and Course Changes
11.1 Provided that you book more than 30 days in advance of the date of the course, you will be entitled to a “cooling off period”.
11.2 If you wish to cancel you must therefore cancel by the earlier of the following dates:
11.2.1 14 days from the date on which you placed your booking; and
11.2.2 30 days before the date of the course.
11.3 If you cancel during the cooling off period, you will receive a full refund, minus an administration fee of £50 for short courses (2-5 days) and £150 (2-3 week course) for our long courses.
11.4 If you cancel after your cooling off period has expired, but more than 30 days before the date of your course, you will not be entitled to any refund of your deposit, but you will not have to pay the balance and, if you have paid the balance before you cancelled you will be entitled to a refund of the difference between the total you paid and the deposit.
11.5 If you cancel 30 days or fewer before the date of the course you will still be required to pay us the full amount for the course, including any balance payment. If you have not paid the full amount the balance will be charged to the card you used to pay the deposit.
11.6 Should you wish to make any date changes to your course booking, you will be charged an administration fee of £50 for short courses (2-5 days) and £150 (2-3 week course) for our long courses. Course moves can only be made if there are more than 30 days before the start date of the course. Course moves will be made at our discretion and can only be made once
11.7 We will review any absence and any reasons given for that absence. If the reason why the attendee was unable to attend was due to exceptional circumstances then we may, in our discretion, offer a new date to attend the course. You may be asked for supporting documents to prove the exceptional circumstances alleged.
11.8 Once a course has been commenced, the attendee must attend all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.
11.9 Any refunds will be made to the same payment method you used to make the booking.
12. Cancellation by us
12.1 We may immediately cancel any contract with you if you:
12.1.1 fail to make any payment to us when due;
12.1.2 breach the terms of any contract with us (and if remediable the breach has not been remedied within 14 days of receiving notice requiring it to be remedied);
12.1.3 persistently breach any one or more terms of any contract with us;
12.1.4 cease or threatens to cease to carry on business;
12.1.5 appear to us due to your credit rating to be financially inadequate to meet your obligations under any contract with us;
12.1.6 are declared or become insolvent or bankrupt, have a moratorium declared in respect of any of your indebtedness, enter into administration, receivership, administrative receivership or liquidation or threaten to do any of these things, take or suffer any similar action in any jurisdiction or any step is taken (including, without limitation, the making of an application or the giving of any notice) by you or by any other person in respect of any of these circumstances; and/or
12.1.7 we reasonably believe that any of the above events are about to arise.
12.2 If any contract is cancelled by us under clause 12.1, (without prejudice to our other rights but subject to any relevant mandatory laws) you shall immediately pay to us all of your outstanding unpaid invoices and interest and, in respect of courses supplied but for which no invoice has been submitted, we shall submit an invoice, which shall be payable by you immediately on receipt.
12.3 Cancellation of a contract is without prejudice to rights and duties arising prior to termination and without prejudice to any other contract in force.
13. Limitation of liability
13.1 No oral warranties or representations shall bind us. You acknowledge that you do not rely on any representation or warranty that has not been made in accordance with these conditions.
13.2 You shall give us reasonable opportunity to remedy any matter for which we are liable before you incur any costs and/or expenses in remedying the matter yourself.
13.3 We shall have no liability to you for any: loss of profits; damage to goodwill; special damages; business interruption; loss of business, contracts, opportunity or production; or indirect or consequential losses.
13.4 If you are booking on behalf of another person (you acknowledge and agree that any claim that is brought against us must be brought by you and that if, despite this, the attendee brings a claim against us, you will indemnify us against all losses, damages, claims, costs and expenses (including legal expenses) that we suffer or incur as a result of that claim, including any amount that may be awarded to the attendee.
13.5 OUR TOTAL LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH YOUR BOOKING AND/OR THE ATTENDEE’S PARTICIPATION IN THE COURSE (WHETHER FOR BREACH OF CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE, MISREPRESENTATION OR OTHERWISE) SHALL NOT EXCEED THE PRICE PAID BY YOU IN RELATION TO THE COURSE
13.6 Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which it is not permitted to exclude or limit as a matter of law.
13.7 We shall not be liable for any delay or failure to perform any of our obligations under the contract if the delay or failure results from events or circumstances outside of our reasonable control, including but not limited to acts of God, epidemics, pandemics, strikes, lock outs, lockdowns, accidents, war, fire, flood, breakdown of plant or machinery or shortage or unavailability of raw materials. In such cases we are entitled to a reasonable extension of our obligations. If the delay persists for such period as we consider unreasonable, we may without any liability on our part, terminate our contract with you or any part of it.
14.1 This contract represents the whole agreement between the parties relating to its subject matter and you confirm that you have not relied on any statement not expressly incorporated into the contract provided that liability for fraud is not excluded.
14.2 In the event of any conflict or inconsistency between these terms and any order the provisions in the order shall prevail to the extent there is any conflict or inconsistency.
14.3 No variation of these terms is binding on us unless specifically agreed in writing between you and one of our authorised representatives.
14.4 Any reference to “procure” or “ensure” shall create a primary obligation and not a secondary obligation or guarantee.
14.5 You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).
PART 3 – CONSUMER TERMS
TERMS AND CONDITIONS ONLY APPLICABLE TO OUR CONSUMER CUSTOMERS (I.E., NON-ACCREDITED ELECTRICIANS AND/OR THOSE WHO ARE NOT TAKING A COURSE FOR THE PURPOSES OF THEIR TRADE) IN ADDITION TO PART 1
15. Cancellation by You and Course Changes
15.1 You may cancel a place on the course within 14 days of placing your order without giving any reason. To do so you must let us know in writing at email@example.com before the 14-day period expires.
15.2 If you cancel within the 14-day cancellation period we will give you a full refund of any amounts that you have paid
15.3 If the course is due to start or has started within the 14-day cancellation period, you cannot cancel and ask for a refund once the attendee has completed or attended part of the course.
15.4 Should you wish to make any date changes to your course outside of the 14-day cooling off period, you will be charged an administration fee of £50 for short courses (2-5 days) and £150 (2-3 week course) for our long courses. Course moves can only be made if there are more than 30 days before the start date of the course. Course moves will be made at our discretion and can only be made once.
15.5 You also have the right to cancel an online course within 14 days of receiving the link to the course. To do so you must let us know by letting us at firstname.lastname@example.org before the 14-day period expires.
15.6 However, if you access, download all or part of the online course and/or start to use that online course then you shall have no right to cancel your order and receive a refund.
15.7 If you cancel after your cooling off period has expired, but more than 30 days before the start of the course, you will not be entitled to any refund of your deposit, but you will not have to pay the balance and, if you have paid the balance before you cancelled you will be entitled to a refund of the difference between the total you paid and the deposit.
15.8 If you cancel 30 days or fewer before the start of your course date, we will do our best to try and fill your place on the course, but if we are unable to you will still be required to pay us the full amount for the course, including any balance payment. If you have not paid the full amount at the time you cancel, the balance will be charged to the card you used to pay the deposit. If you booked online, you will need to call us to make payment over the phone, or via BACS as detailed on the balance invoice. Even if we can find someone to fill your place, we reserve the right to retain a proportion of the fees to cover any third-party accommodation costs we have incurred (where relevant).
15.9 We will review any absence and any reasons given for that absence. If the reason why the attendee was unable to attend was due to exceptional circumstances then we may, in our discretion, offer a new date to attend the course. You may be asked for supporting documents to prove the exceptional circumstances alleged.
15.10 Once a course has been commenced, the attendee must attend all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.
15.11 Any refunds will be made to the same payment method you used to make the booking.
16. Cancellation by us
16.1 We will make every effort to provide the course on the dates selected in your booking. However, we are unable to give any guarantees that any particular course will take place at a particular time or on a particular date. We reserve the right to reschedule any course and will provide you with prior notice where practicable. In the event of the postponement or abandonment of a course, our sole liability shall be your entitlement to a full refund (including any booking and / or administration fee) or your right to attend any such re-arranged course.
16.2 We may have to postpone or cancel a course before the start date of the course or prior to its completion, due to an event outside of our control or the unavailability of key personnel or key materials without which we cannot provide the course. We will promptly contact you if this happens and we will offer you alternative date to restart the course as soon as reasonably possible.
17. Problems with our courses
17.1 We ask that you notify us immediately of any complaint and every effort will be made to address this in a timely manner. For our complaints’ procedure, please click here https://electriciancourses4u.co.uk/complaints-procedure-2/
17.2 At the end of each of our courses, attendees will be provided with a feedback form and we encourage you to complete this
17.3 In the unlikely event that there has been a problem with the course then you may have a legal right to cancel the contract and, in some cases, claim compensation. However, in most cases we should be able to put the problem right.
17.4 If the problem is that we have failed to supply the services with reasonable skill and care, in accordance with the information we provided to you before you placed your order or otherwise in accordance with these terms then we will (where possible) arrange for you to retake the course at no additional charge to you.
17.5 If we cannot fix the problem by offering for you or the attendee to re-take the course you may be entitled to a reduction in the price of the course.
17.6 We reserve the right to investigate any problems that you report before we provide a remedy, but we will always make sure that this does not unreasonably delay us in resolving your issue. If we are unable to identify any problem with the course or we conclude that the problem was caused by your failure to comply with these terms, then we may be unable to offer any remedy.
17.7 The solutions above will normally resolve any problems that may arise. However, if the problem is particularly serious see the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 for more information (Citizens Advice is an independent organisation and we are not affiliated with them in any way).
17.8 Nothing in these terms is intended to override your ordinary legal rights and we will comply with our legal obligations to accept returns and issue refunds where required by law.
18. Cancellation by us
18.1 We may cancel our contract with you in the following circumstances:
18.1.1 you fail to comply with these terms in a way that has a serious effect on us;
18.1.2 you fail to comply with these terms in any way and fail to put the problem right within 14 days of us asking you to;
18.1.3 you fail to make payment at the required time and still do not make payment within 14 days of us asking you to; or
18.1.4 we discover that you gave us incorrect information when you placed your order.
18.2 Where we cancel the contract due to your breach, we may also be entitled to claim compensation from you.
19. Our liability to you
19.1 We are not responsible to you for the following types of loss or damage:
19.1.1 loss or damage of a kind that we could not reasonably have foreseen;
19.1.2 loss or damage arising out of receipt of the services and/or products for commercial, business or re-sale purposes;
19.1.3 loss or damage which results from you failing to comply with these terms;
19.1.4 loss or damage which results from you failing to follow our instructions, guides and/or any user manuals issued by us, or
19.1.5 loss or damage of a type that would normally be expected to arise as a result of the services being provided, where the fact this loss or damage would occur or be likely to occur was obvious or was drawn to your attention before you placed your order.
19.2 Nothing in these terms is intended to limit or exclude our liability for death or personal injury caused by negligence, for breach of your legal rights in relation to the courses or any other rights you may have where we are not permitted to limit or exclude our liability by law.
20. Other important terms
20.1 We intend to rely on these written terms but if you are uncertain about any of your rights and obligations under these terms, please contact us at email@example.com.
20.2 We reserve the right to make changes to these terms from time to time, for example, to reflect amendments to relevant laws and regulations, provided that the changes shall not result in you receiving any less than the same or substantially similar benefits to those that you were entitled to receive prior to such changes.
20.3 You can bring legal proceedings in in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
This document is © Electrical Courses 4U and is intended solely for use by Electrical Courses 4U.
Customers may make personal copies of this document for their own reference and (where booking on behalf of someone else) may provide a copy to the person attending the course.
Except as described above, no part of this document may be copied or reproduced without Electrician Courses 4U’s express prior written consent. All rights reserved.